Every return, warranty call and root cause in one auditable record.

Rekord replaces the RMA spreadsheet and the shared inbox. Customers report a failure, your service team triages, authorises, diagnoses and resolves it, and quality engineering gets the lot-level truth behind the numbers.

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Structured intake

Public return form per organisation, serial lookup and instant RMA numbering with a tracking code.

Guarded workflow

Submitted to closed, enforced in the database. No case skips triage, diagnosis or a resolution decision.

Warranty discipline

Warranty proposed from unit and product data, then confirmed by a human with a recorded reason.

Failure analytics

Root cause, component, lot failure rate, repeat serials, turnaround medians and recovery exposure.